Returns & Refund Policy
Effective date: October 4, 2026
Try your skincare and wellness routine with confidence. Our 30-Day Satisfaction Guarantee gives you a clear way to request help if an eligible product isn’t right for you. Below, you’ll find the timelines and steps for satisfaction requests, unopened returns, and order problems.
30-Day Satisfaction Guarantee
If an eligible Nurse Ferrari skincare or wellness product is not right for you, contact us within 30 calendar days of delivery.
- Opened skincare and wellness products may qualify when they were used as directed and you are not satisfied with the product experience.
- The guarantee is limited to one unit of each product per customer and covers your first try of that product.
- Repeat purchases of the same product are not covered by the satisfaction guarantee.
- Original shipping charges are generally non-refundable unless the issue resulted from an error for which Nurse Ferrari is responsible.
- Contact us first so we can provide return instructions. Depending on the product and situation, we may ask for photographs, the lot number, or the item itself before approving a refund.
The 30-Day Satisfaction Guarantee does not apply to gift cards, digital products after access or download, made-to-order lifestyle goods, or items clearly marked final sale or non-returnable before purchase.
Unopened skincare and wellness products
If you change your mind, you may request a return of an unopened, unused skincare or wellness product in its original sealed packaging within 30 calendar days of delivery. Contact us for return authorization before shipping your item. Unless the item is damaged, defective, or incorrect, approved return-shipping costs are your responsibility and the original shipping charge is not refundable.
Damaged, defective, misprinted, or incorrect items
Contact us within 30 calendar days of delivery. Include your order number and clear photos of the item, packaging, and shipping label. Keep the item and packaging while we review the request. If approved, we will arrange an appropriate replacement or refund at no additional product cost to you.
Bundles and sets
Skincare and wellness bundles are eligible for the 30-Day Satisfaction Guarantee when the bundle was purchased as a first try of the included products. Satisfaction refunds are handled for the bundle as purchased rather than as partial refunds for individual items inside the set.
Made-to-order lifestyle products
Many apparel, journal, and lifestyle items are produced only after an order is placed. Change-of-mind returns or exchanges are not accepted for choosing the wrong size, color, or preference. If a made-to-order item arrives damaged, defective, misprinted, or incorrect, contact us within 30 calendar days of delivery with clear photos.
Packages lost in transit
If tracking has not confirmed delivery and the package has not arrived, contact us as soon as possible and no later than 30 days after the estimated delivery date. We may ask you to confirm the address and cooperate with a carrier investigation.
Orders marked delivered
If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, building staff, and carrier notice first. Then contact the carrier and us promptly so we can review the situation with you.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. We will help when possible, but changes and cancellations are not guaranteed after production or fulfillment begins.
Approved refunds
Approved refunds are issued to the original payment method. Banks and card providers may need additional time to post the funds. Original shipping charges are generally non-refundable unless the problem resulted from an error for which Nurse Ferrari is responsible or applicable law requires otherwise.
This policy does not limit rights or remedies that cannot legally be excluded.
Request help
Email support@nurseferrari.com with your order number and a brief explanation of what happened. Please contact us before sending anything back.