Shipping Policy
We want you to know what happens after you order, especially when products come from different fulfillment partners.
Where we currently ship
Eligible Nurse Ferrari skincare and wellness products currently ship within the 48 contiguous United States and the District of Columbia. These items are not currently available for delivery to Alaska, Hawaii, U.S. territories, APO/FPO, or other U.S. military addresses.
Lifestyle and made-to-order products may have different eligible destinations. The checkout will show whether a specific item can be delivered to your address.
Processing and delivery estimates
Most skincare and wellness orders are prepared for shipment within approximately 1–5 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.
- Economy or regular U.S. delivery: typically 2–4 business days after fulfillment.
- Express U.S. delivery: typically 1–3 business days after fulfillment when offered at checkout.
Made-to-order apparel, journals, and lifestyle products require production time before carrier transit begins. Timing varies by product and partner.
Free-shipping eligibility
Eligible skincare and wellness orders of $50 or more qualify for free U.S. Economy shipping within the supported delivery area. Eligibility is calculated at checkout. Lifestyle products or mixed fulfillment groups may be calculated separately.
Split shipments
Items from the same order may arrive in separate packages because different partners may fulfill them. Shipping costs shown at checkout reflect the products, destinations, methods, and fulfillment groups in the cart. We will not add an undisclosed shipping charge after checkout merely because an order is divided into multiple packages.
Unexpected delays
Delivery dates are estimates, not guarantees. Carrier, weather, holiday, inventory, production, and address-related delays can occur. If we cannot ship within the time promised—or within the period required when no specific shipping time was stated—we will provide the legally required delay notice and cancellation or refund options.
Tracking
When tracking is available, it will be sent to the email or phone number used at checkout. Tracking can take up to 48 hours to show movement after a shipping label is created.
Address accuracy
Please review your shipping address before placing the order. Contact support@nurseferrari.com immediately if a correction is needed. Changes are not guaranteed after production or fulfillment begins. Additional shipping costs may apply when an order must be resent because an incorrect or incomplete address was supplied.
Lost, damaged, or incorrect orders
Contact us as soon as you notice a problem and follow our Returns & Refund Policy. Include your order number and any requested photographs so we can review the issue.