Frequently Asked Questions
Frequently Asked Questions
Have questions about the YOU SERIES or skincare in general? We've got answers.
About YOU SERIES
What is the YOU SERIES 4-step ritual?
The YOU SERIES is a comprehensive skincare system built on four essential steps: CLEANSE (remove impurities), PREP (balance and prime), TARGET (address specific concerns), and ELEVATE (lock in results and protect). Each step builds on the previous one for optimal results.
Who chooses the ingredients?
Every ingredient in the YOU SERIES is selected by nurses based on scientific research and published clinical evidence. We prioritize ingredients with demonstrated efficacy and safety profiles.
Where are your products made?
All YOU SERIES products are manufactured in the USA using premium, globally-sourced ingredients in FDA-registered, GMP-certified facilities.
Are your products cruelty-free?
We're committed to ethical practices. Please check individual product details or contact our team for specific cruelty-free certification information.
Using the Products
How do I know which products are right for me?
Start by identifying your primary skin concern using our Skin Concern Guide. The YOU SERIES system allows you to customize your TARGET step based on your specific needs while maintaining the foundational CLEANSE, PREP, and ELEVATE steps.
Can I use products from different concern categories together?
Absolutely! Most people have multiple skin concerns. The YOU SERIES is designed to be layered and customized. For example, you can use a brightening serum and a hydrating serum together in your TARGET step.
What's the difference between AM and PM routines?
Your morning routine focuses on protection (antioxidants, lightweight formulas, SPF), while your evening routine focuses on support the appearance of comfort the feel of skinthy-looking skin and renewal (richer textures, active treatments). Check out our complete AM vs PM Guide for details.
How long until I see results?
Most customers notice initial improvements within 1-2 months (fresher, more balanced skin). Visible transformation typically occurs around 3-4 months, with optimal results by 5-6 months. Consistency is key!
Can I use these products if I have sensitive skin?
Yes! Many YOU SERIES products feature gentle, soothing ingredients like Niacinamide. However, we always recommend patch testing new products, especially if you have sensitive or reactive skin. Introduce one product at a time and monitor your skin's response.
Do I need to use all 4 steps?
For best results, yes. Each step is designed to work synergistically with the others. However, if you're just starting out, you can build your routine gradually, beginning with CLEANSE and ELEVATE, then adding PREP and TARGET.
Ingredients
Why do some products contain alcohol?
Some of our current formulations contain alcohol as a delivery system or preservative. We're transparent about this and are working toward developing proprietary formulations that will give us greater control over ingredient selection. Learn more on our Ingredients We Choose page.
Are your ingredients science-backed?
Yes. Every ingredient is selected based on published scientific research and clinical evidence supporting its efficacy. We prioritize ingredients with demonstrated benefits in peer-reviewed studies.
Can I use Vitamin C and Niacinamide together?
Yes! This is a common skincare myth. Modern formulations of Vitamin C and Niacinamide work beautifully together and can actually complement each other's benefits.
What concentration of actives do you use?
We work with formulations that contain meaningful, effective concentrations of active ingredients - not just trace amounts for marketing purposes. Specific concentrations vary by product and are listed on individual product pages.
Orders & Shipping
Do you offer free shipping?
Shipping policies may vary. Please check our current shipping information at checkout or contact our support team for details.
What is your return policy?
We want you to love your YOU SERIES products. Please review our Return Policy for complete details on returns and exchanges.
How long does shipping take?
Shipping times vary based on your location. You'll receive tracking information once your order ships. For specific timing, please contact our support team.
Do you ship internationally?
Please check our shipping information at checkout or contact our team to confirm if we ship to your country.
Product Safety
Are your products safe during pregnancy or breastfeeding?
While many of our ingredients are generally considered safe, we always recommend consulting with your comfort the feel of skinthcare provider before starting any new skincare products during pregnancy or while breastfeeding.
Can teenagers use YOU SERIES products?
Yes! The YOU SERIES can be adapted for teenage skin. We recommend starting with gentle cleansing, balancing (PREP), and lightweight moisturizing. For specific teen concerns like acne, consult with a dermatologist.
Do I need to patch test?
We recommend patch testing, especially if you have sensitive or reactive skin. Apply a small amount of product to your inner arm or behind your ear and wait 24-48 hours to check for any reaction before full application.
Skincare Basics
What's the correct order to apply products?
Apply products from thinnest to thickest consistency:
1. Cleanser
2. Facial Mist/Essence (PREP)
3. Serums (TARGET) - thinnest to thickest
4. Moisturizer (ELEVATE)
5. SPF (AM only, always last)
How much product should I use?
Less is often more with quality skincare:
- Cleanser: Dime-sized amount
- Facial Mist: 2-3 drops or one pump
- Serum: 2-4 drops or one pump
- Moisturizer: Pea to dime-sized amount
- SPF: 1/4 teaspoon for face
Should I exfoliate?
Gentle exfoliation 2-3 times per week can help remove dead skin cells and improve product absorption. Avoid over-exfoliating, which can damage your skin barrier.
Is SPF really necessary every day?
Yes! SPF is the single most important smoother-looking step. UV damage occurs even on cloudy days and through windows. Always finish your morning routine with broad-spectrum SPF 30 or higher.
Still Have Questions?
We're here to help! Contact our customer support team for personalized assistance with your skincare routine.
Disclaimer: These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.